13 Years of The Payroll Shoppe: Where Personalized Service Still Exists

June 3, 2024
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13 Years of The Payroll Shoppe: Where Personalized Service Still Exists

Next month, we’re celebrating our 13th year of The Payroll Shoppe! Over the years, we’ve successfully expanded our team, our clientele, and our footprint around the country.

We couldn’t be prouder. But we’re most excited by the high level of service we continue to provide to our clients.

Our anniversary always makes us reflective, so we’re spending the day thinking about our origin story!

Our Origin Story

John Holt, The Payroll Shoppe President, met Cami DelPrince, The Payroll Shoppe Sales Manager, 13 years ago this July.

They met for one reason: John needed to provide a reliable, long-term payroll solution for his accounting firm without trying to depend on those unreliable “big box” companies, and he heard that Cami had been in the industry for more than 15 years.

John explained his vision for offering high-quality, personalized payroll service, and Cami was immediately hooked.

It was a perfect match!

Cami quickly introduced John to the late Operations Manager Karen Einloth. With the three of them combined, the beginnings of a new payroll shop were born.

After Cami laid out her vision for a new, refreshed payroll experience, John agreed wholeheartedly.

Together, they started what eventually became The Payroll Shoppe.

We originally opened in John’s Cranberry office, then we moved to the same building as his accounting firm, where Karen hired additional payroll specialists.

We grew quickly for one simple reason: The business model worked. Business owners appreciated our reliable, dependable, and outsourced payroll services.

Eventually, we became so busy that John left the accounting firm to devote all of his time to The Payroll Shoppe.

A New Vision for Personalized Payroll

If the vision for outstanding payroll service was going to work, Cami believed three factors were required:

1. Direct Point of Service

Every team member had to be reachable through a direct line. If we were truly focused on customer service, we couldn’t rely on a 1-800 number that forced people to sit through an automated menu and wait lines.

2. Assigned Specialists

We believed every client should have their own specialist they could get to know, have immediate access to, and ask questions regarding payroll.

3. Pricing

The pricing structure had to be the same for all clients. We couldn’t offer discounts for some clients and none for others. We had to resist the traditional payroll service model of “get-them-in-the-door-at-all-costs.” That never works for long-term relationships!

Continued Success In 2024

Today, we have seven employees and close to 400 clients, and we still offer the same high-quality customer service we insisted upon on Day 1.

And we’re still local, too. You’ll find us hard at work at 1603 Carmody Court in Sewickley, PA, only a quick drive from Downtown Pittsburgh.

Ready for enhanced payroll service?, contact us today!.

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